In order to improve your listening skills you have to learn to expend energy, take notes, prepare yourself, be open-minded and do not prejudge someone based on appearance or manner.
Source: 6 Simple Strategies that Can Improve Your Listening Skills
6 Simple Strategies that Can Improve Your Listening Skills
Booky Glover 
Thanks for sharing this. It is always important to have the people we talk to feel the “heard” experience.
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I tell you, it’s frustrating when you are trying to get your message across. You’re welcome dear friend.
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